Estate Planning 101

Notifying UnitedHealthcare After a Loved One’s Passing

September 13, 2023

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When a loved one passes away, it's important to notify all relevant parties, including their health insurance provider. If the deceased was insured through a workplace or group policy with UnitedHealthcare, notifying them is a crucial step. It will end the coverage, stop premium payments, and may highlight certain benefits or claims.

Who Should Be Notified

If your loved one was insured through UnitedHealthcare under a workplace or group policy, you must notify UnitedHealthcare. This also applies if the deceased was the primary policyholder, and dependents were covered under their policy.

When to Notify

It is best to notify UnitedHealthcare as soon as possible following the death of the policyholder. This will prevent any incorrect charges and ensure that any relevant benefits are addressed promptly.

How to Notify

To notify UnitedHealthcare of a death, you can call their customer service line. Be prepared to provide the policyholder's name, policy number, and date of death. You may also need to provide a certified copy of the death certificate.

What to Expect After Notification

After you've notified UnitedHealthcare, they will terminate the deceased's policy and cease any premium payments. If the deceased was the primary policyholder, UnitedHealthcare will inform you about the options for dependents who were covered under their policy. They will also guide you through any potential claims process if there were outstanding medical expenses.

Tips for Notification

When dealing with UnitedHealthcare, be sure to document all communication. Note down when you called, who you spoke with, and what was discussed. It's also beneficial to follow up in writing if possible. This record-keeping will be helpful if there are any issues or discrepancies in the future.

Conclusion

Notifying UnitedHealthcare after a loved one's passing is a vital task. It ensures the efficient closure of their health insurance policy, cessation of premium payments, and the potential settlement of any related claims. Navigating these tasks can be challenging during a difficult time, but understanding the process can make it more manageable.

FAQ

Q: What if the deceased had pending medical claims with UnitedHealthcare?
A: If there are pending claims at the time of death, these will generally be processed as usual. Any payments will be made to the deceased's estate.

Q: What happens to the coverage of dependents if the primary policyholder passes away?
A: Depending on the policy terms, coverage for dependents may continue for a certain period, or there may be options to convert to individual policies. UnitedHealthcare will provide specific information based on the policy in question.

Q: What if I can't find the policy number?
A: If you don't have the policy number, UnitedHealthcare should be able to locate the policyholder's account using their name and date of birth.