Estate Planning 101

Notifying Travelex After a Loved One’s Passing

September 13, 2023

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The loss of a loved one is a difficult time, filled with many responsibilities. One of these tasks is notifying relevant parties, such as Travelex if your loved one had a travel insurance policy with them. This step is important to resolve any issues related to their travel insurance policy.

Who Should Be Notified

If your loved one held a travel insurance policy with Travelex, the company needs to be informed of their passing. This is necessary to cancel the policy, make a claim if applicable, and settle any outstanding matters.

When to Notify

It's advisable to notify Travelex as soon as possible after your loved one's passing. This will help to resolve matters regarding the policy in a timely manner.

How to Notify

Notifying Travelex can be done by calling their customer service number at 1-800-228-9792. You can also email them at customersolutions@travelexinsurance.com. Be prepared to provide the policy number and a copy of the death certificate.

What to Expect After Notification

Once Travelex has been informed, they will guide you through the next steps. These may involve canceling the policy or filing a claim if the death occurred during a covered trip. If any premium refunds are due, they will also facilitate this process.

Tips for Notification

Keep a record of all communication with Travelex, including dates, times, and the names of any representatives you speak with. This can be helpful in case of discrepancies or for future references. Don't hesitate to ask questions to ensure you understand the process.

Conclusion

Notifying Travelex about the death of a loved one is an essential step during a challenging time. By doing so promptly, you can ensure the travel insurance policy is handled correctly, potentially avoiding unnecessary costs and complications.

FAQ

Q: Can I notify Travelex online?
A: Yes, you can notify Travelex of a policyholder's death via email. However, for immediate assistance, calling their customer service line may be best.

Q: What happens if my loved one died while on a trip covered by the policy?
A: If the death occurred during a covered trip, you might be eligible to file a claim. Travelex can guide you through this process.

Q: What if the policy was purchased for a future trip?
A: If the policy was purchased for a future trip that will no longer be taken, Travelex should be able to cancel the policy and refund any premiums paid.