Estate Planning 101

Notifying Prudential Annuities After a Loved One’s Passing

September 13, 2023

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Losing a loved one is a challenging experience, and it is often accompanied by a variety of administrative tasks. One of these tasks may include notifying any annuity providers, such as Prudential Annuities, if the deceased had any annuity contracts. This step is necessary to stop any ongoing annuity payments and to discuss potential survivor benefits or payout options.

Who Should Be Notified

Prudential Annuities, or any annuity provider, should be contacted if your loved one had an annuity contract with them. Annuities are financial products that provide regular income payments, and these need to be stopped or transferred according to the terms of the contract after the annuitant's death.

When to Notify

You should notify Prudential Annuities as soon as possible after the death of your loved one. This is important to prevent any overpayments and to promptly handle any potential survivor benefits or payouts.

How to Notify

You can notify Prudential Annuities by calling their customer service line at 1-888-778-2888. Have the deceased's policy number and Social Security number on hand, if possible. Additionally, you will likely need to provide a certified copy of the death certificate.

What to Expect After Notification

After notification, Prudential will guide you through the next steps. This may include stopping regular annuity payments and discussing any potential death benefits or payout options based on the terms of the annuity contract. Payments may be available to a surviving spouse or other beneficiaries.

Tips for Notification

When notifying Prudential Annuities, make sure to keep records of all correspondence, including dates and times of phone calls. This will be helpful if there are any discrepancies or issues later. Don't hesitate to ask questions if you're unsure about anything during this process.


While it's a challenging task, notifying Prudential Annuities after the passing of a loved one is a crucial step. It ensures the proper handling of their annuity contract and helps you understand any potential benefits or options available to survivors. With a little preparation and understanding of the process, you can navigate this task successfully during a difficult time.


Q: Can I notify Prudential Annuities online?
A: Currently, the primary method of notifying Prudential Annuities of a death is by phone. Consult their website or customer service line for any additional methods.

Q: What if I can't find my loved one's policy number?
A: If you don't have the policy number, Prudential Annuities may be able to locate the contract using the deceased's Social Security number and other identifying information.

Q: What if the annuity payments continue after the death?
A: If payments continue after the death and the annuity provider has been notified, contact them again to clarify the situation. There may be a delay in processing the death notification, or there may be survivor benefits that continue the payments.