Estate Planning 101

Notifying Prudential After a Loved One’s Passing

September 13, 2023

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The death of a loved one is always a challenging time, and it brings with it many responsibilities. One of these obligations includes notifying relevant insurance companies, such as Prudential, if the deceased had an Accidental Death and Dismemberment (AD&D) Insurance policy. This is crucial to claim any benefits due to the beneficiaries.

Who Should Be Notified

If your loved one had an AD&D Insurance policy with Prudential, the company must be notified of their death. This notification aids in the process of ending the policy and initiating any claim for benefits.

When to Notify

You should inform Prudential as soon as it is practically possible after the death of the insured person. This will enable the company to start processing any claims promptly.

How to Notify

To report a death to Prudential, you can call their customer service line at 1-800-778-2255. Be prepared to provide the deceased's full name, policy number, and date of death. You will also likely need to submit a death certificate, which can be mailed or faxed to Prudential.

What to Expect After Notification

Upon notification, Prudential will provide information on how to file a claim for death benefits. This will likely involve filling out a claim form and submitting it along with the death certificate. Once the claim is received and validated, Prudential will disburse the benefits to the designated beneficiaries.

Tips for Notification

Make sure to have all necessary information on hand before contacting Prudential. This includes the policy number and details about the policyholder. Keep copies of all correspondence and make note of the dates and times of any phone calls.

Conclusion

While it's a difficult task, notifying Prudential of a loved one's passing is a necessary step to claim any benefits from an AD&D insurance policy. With the right preparation, you can navigate this process effectively during a challenging time.

FAQ

Q: Can I submit my claim online?
A: Currently, Prudential does not provide an online claim submission for AD&D policies. Claims must be made over the phone or through mailed or faxed documents.

Q: What if I can't find the policy number?
A: If you can't locate the policy number, contact Prudential with as much information as you have about the deceased and the policy. They may be able to assist you.

Q: How long does it take for Prudential to pay a claim?
A: The time frame can vary, but once Prudential has received and verified all necessary documentation, they generally process claims within 30 to 60 days.