Estate Planning 101

Notifying Mutual of Omaha After a Loved One’s Passing

September 13, 2023

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After a loved one's passing, it is crucial to notify various institutions to settle their affairs. If your loved one had an Accidental Death and Dismemberment Insurance policy with Mutual of Omaha, notifying them is a necessary step. This blog post will guide you through the process, making it easier during this difficult time.

Who Should Be Notified

Mutual of Omaha should be notified if your loved one had an active Accidental Death and Dismemberment Insurance policy with them. This policy provides benefits in case of accidental death or serious injury resulting in dismemberment.

When to Notify

Contact Mutual of Omaha as soon as possible after your loved one's passing. This promptness ensures that any accidental death benefits can be processed swiftly.

How to Notify

Notification should be done by calling the customer service number provided on the policy documents, which is typically 1-800-775-6000. Be prepared to provide information such as the policy number, date of death, and cause of death. You will also need to submit a certified copy of the death certificate.

What to Expect After Notification

Once Mutual of Omaha is notified, they will start the claims process. This will likely involve reviewing the circumstances of the death against the policy's terms and conditions. They may request additional documentation or information during this process. Once the claim is processed, they will disburse the policy's death benefits as per the named beneficiaries in the policy.

Tips for Notification

Keep a record of all correspondence with Mutual of Omaha, including the dates and times of any phone calls, and the names of any representatives you speak with. These records may be useful if there are any delays or issues with the claim.

Conclusion

The loss of a loved one is a challenging time, but responsibilities such as notifying insurance companies like Mutual of Omaha are essential. By understanding the process and what to expect, you can navigate this task and ensure any due benefits are accurately processed.

FAQ

Q: Can I notify Mutual of Omaha online?
A: While Mutual of Omaha does have online services, it is generally recommended to call to report a death, as this allows you to speak directly with a representative who can guide you through the process.

Q: What do I do if I can't find the policy number?
A: If you can't find the policy number, contact Mutual of Omaha's customer service. They can often locate the policy with the deceased's name and date of birth.

Q: What happens if the death was not accidental?
A: If the death was not accidental, the benefits of the Accidental Death and Dismemberment Insurance policy may not apply. However, it's still important to notify Mutual of Omaha to close the policy.