The passing of a loved one involves numerous obligations, including notifying various institutions about the loss. If your loved one was insured through a Humana group policy, typically through their employer, it's important to inform Humana to settle the account and claim any benefits. This article outlines the steps necessary to do so.
Who Should Be Notified
Humana should be notified in the event of the death of an individual covered under their insurance. This includes workplace or group policy insurance, which may provide life, health, and/or dental coverage.
When to Notify
It is best to notify Humana as soon as possible following the death of your loved one. This helps in stopping any ongoing premium payments and initiating the claims process promptly.
How to Notify
You can notify Humana by calling their customer service line at 1-800-833-6917. Have the deceased's policy number and personal information handy. In addition, Humana may require a certified copy of the death certificate to process the claim, which can be mailed to their claims department.
What to Expect After Notification
Once Humana has been notified, they will start the process of closing the insurance account. If the policy included life insurance, they will guide you through the claims process. Health and dental insurance will be cancelled, and any necessary premium adjustments will be made.
Tips for Notification
It's important to keep a record of all interactions with Humana, including the date and time of your call and the name of the representative you spoke with. If you're submitting any documents by mail, consider using certified mail to ensure they arrive safely.
While it can feel overwhelming to handle such tasks after losing a loved one, notifying Humana is an essential step in handling their affairs. Doing so promptly and efficiently ensures their account is settled properly and any due benefits are claimed.
Q: What if I don't have all the policy details?
A: Humana can usually find the policy using the insured's name and Social Security number. They can then guide you through the next steps.
Q: Who is eligible to claim the life insurance benefits?
A: The life insurance benefits are typically paid to the beneficiary designated on the policy. If no beneficiary is named, the benefits usually go to the insured's estate.
Q: Can I notify Humana online?
A: Currently, Humana requires notification of a death to be done over the phone, followed by mailing a copy of the death certificate.