Estate Planning 101

Notifying Citizens Financial Group After a Loved One’s Passing

September 13, 2023

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During the difficult time following the loss of a loved one, it's essential to notify pertinent institutions, such as banks, to prevent any financial complications. If your loved one had an account with Citizens Financial Group, you'll need to inform them of the passing to ensure smooth management of their financial affairs.

Who Should Be Notified

If the deceased had a bank account, loan, credit card, or any other financial product with Citizens Financial Group, the bank should be notified in order to manage these accordingly and prevent any potential fraud.

When to Notify

Citizens Financial Group should be notified as soon as possible after the death of a loved one. This helps to secure the deceased's financial assets and prevent any potential misuse of their accounts.

How to Notify

You can notify Citizens Financial Group by calling their customer service at 1-800-922-9999 or visiting a local branch. Be prepared to provide the deceased's account information and a copy of the death certificate. If you're the executor of the estate, you may also need to provide documentation proving your legal authority to handle the deceased's affairs.

What to Expect After Notification

Once notified, Citizens Financial Group will take steps to secure the deceased's accounts. This often includes freezing individual accounts until further instructions are received from the estate's executor or next of kin. For joint accounts, the bank will typically remove the deceased's name, allowing the surviving account holder to maintain access. They will also provide guidance on how to handle outstanding loans or credit card balances.

Tips for Notification

When notifying Citizens Financial Group, keep a record of all communications. This can help expedite the process and resolve any potential issues. If the deceased had multiple accounts with the bank, try to have all necessary account information on hand to streamline the process.


Notifying Citizens Financial Group of a loved one's passing is a critical step in managing their financial affairs. While it may seem daunting, remember that the bank's representatives are there to assist you during this difficult time and can provide valuable guidance on how to proceed.


Q: What happens if there's an outstanding loan in the deceased's name?
A: Any outstanding debts, including loans, are typically paid out of the deceased's estate. If the estate doesn't have enough assets to cover the debt, it may be forgiven. However, specifics can vary, so it's best to discuss the situation with the bank.

Q: Can I access the deceased's bank account to pay for funeral expenses?
A: Typically, a deceased's bank accounts are frozen until the executor or next of kin can provide a death certificate and other required documentation. However, banks may release funds to cover funeral costs before the estate is formally settled. Always check with the bank for their specific policies.

Q: What happens to a joint account after one account holder's death?
A: In most cases, upon the death of one account holder, the surviving account holder will gain full control of the joint account. However, it's always best to confirm this with the bank.