Navigating through the myriad of responsibilities following the loss of a loved one can be overwhelming. One of these tasks is notifying relevant financial institutions such as American Express, especially if your loved one had a credit card insurance policy with them. Doing so will help in closing the account, preventing potential fraud, and possibly claiming any insurance benefits.
Who Should Be Notified
If your loved one held a credit card insurance policy with American Express, it's crucial to notify them about the death. This notification helps close the account, stop charges, and initiate any applicable insurance claim.
When to Notify
American Express should be notified promptly following the death of the policyholder. This helps prevent unauthorized use of the card and ensures any insurance benefits are processed in a timely manner.
How to Notify
You can notify American Express of the cardholder's death by calling the number on the back of the card. If you do not have the card, you can reach them at 1-800-528-4800. Following the initial notification, a death certificate will likely need to be sent to them.
What to Expect After Notification
After American Express is notified, they will close the account and provide instructions for filing a credit card insurance claim, if applicable. They may also provide information regarding any balance on the card and how it can be settled.
Tips for Notification
When notifying American Express, keep a record of whom you spoke with, the date, and the information provided. Also, make sure to send the death certificate via a method that provides a delivery receipt for your records.
While it can be a challenging task amidst your grief, notifying American Express after the death of a loved one is an essential step in managing their financial affairs. It aids in closing the account, preventing fraudulent use, and possibly claiming credit card insurance benefits.
Q: What if I can't find the credit card?
A: If you can't find the credit card, you can still notify American Express by calling their general customer service line at 1-800-528-4800.
Q: What if I don't have a death certificate yet?
A: You can still notify American Express about the death. However, they will likely require a copy of the death certificate before they can finalize closing the account or processing any insurance claim.
Q: What happens to the outstanding balance on the card?
A: The outstanding balance may be covered by the credit card insurance, if applicable. Otherwise, it will typically be settled by the estate.