Estate Planning 101

Notifying Aflac After a Loved One’s Passing

September 13, 2023

Are you an executor or trustee?

Snug can help you get organized by providing one place to store and analyze Wills, Trusts, and other essential documents. You can inventory finances, personal property, digital assets, insurance, and more.
Get started for free

Want to get organized?

Snug can help you organize all of life's details by providing one place to store and analyze Wills, Trusts, and other essential documents. You can inventory finances, personal property, digital assets, insurance, and more.
Get started for free

Want to offer estate planning?

Snug is a complete estate planning solution built for Financial Advisors who want to save time and offer their clients more. Whether you have an UHNW client who needs their documents analyzed or a mass affluent client getting their first Trust, we can help.
Get started for free

Need a Will or Trust?

Snug makes it easy to create a Will or Trust in under 20 minutes. Powers of Attorney and Health Care Directives are included for free with any Will or Trust, as is a year of free updates.
Get started for free

After the death of a loved one, it's important to notify all relevant entities, including their insurance providers. If the deceased had a disability insurance policy with Aflac, you need to inform them of the death to prevent further premium charges and to process any final claims.

Who Should Be Notified

You should notify Aflac, the provider of the deceased's disability insurance. This notification will help close the account, stop premium payments, and expedite any final claims processing.

When to Notify

Aflac should be notified as soon as possible after the policyholder's death. This helps avoid any unnecessary charges and ensures any final claims can be processed in a timely manner.

How to Notify

You can notify Aflac by calling their customer service line at 1-800-992-3522. Be prepared to provide the policyholder's name, policy number, and a copy of the death certificate. You may also need to provide your details as the notifying party.

What to Expect After Notification

After notification, Aflac will stop the policy and cease any ongoing premium charges. They will also guide you through the process of filing any final claims. If there are any pending claims at the time of death, Aflac will provide instructions on how to proceed.

Tips for Notification

When notifying Aflac, make sure to have all necessary documentation on hand, including the policy number and a certified copy of the death certificate. Keep a record of the date and time of the call and the name of the representative you spoke to for future reference.

Conclusion

Informing Aflac about the death of a policyholder is a crucial step to be taken promptly. It helps in terminating the policy, stopping further charges, and processing any pending claims, making the process smoother during a difficult time.

FAQ

Q: Can I notify Aflac online?
A: Currently, the best way to notify Aflac of a death is by calling their customer service line. Check the Aflac website or get in touch with them for any online options.

Q: What if I can't find the policy number?
A: If you can't locate the policy number, Aflac may be able to find the policy using the policyholder's full name and date of birth.

Q: What happens if there are pending claims?
A: Aflac will guide you through the process of resolving any pending claims at the time of death.